Customer Assistance Program
The City of Columbia Customer Assistance Program is available to Columbia Water customers in critical financial need to help pay their past-due water and sewer bills.
If you qualify, the program will pay for up to 75% of a water or sewer bill up to $1,000. This can include any past-due balance or fees. Customers can receive assistance up to 2 times every 36 months (3 years) but no more than one time every 12 months.
To qualify you must:
- Be a single-family residential customer
- Have a minimum 6 month payment history
- Have income at or below the 80% Area Median Income for Richland County
- Meet with City representatives to go over other program requirements.
To see if you qualify for assistance, Contact Customer Care at +1 (803) 545-3300. You can download the application and checklist here or by clicking the thumbnail image to the right. Once completed, the form and appropriate documentation can be sent to CAP@columbiasc.gov.
